Frequently Asked Questions

  1. Are there limits to the amount of money that I can pay using my ACTIVE Card?
    1. Default daily spending limit for point-of-sale PIN limit transactions is S$2,000, subject to your available bank balance.
    2. Default daily spending limit for Signature-based, online, mail and telephone transaction is S$5,000, subject to your available bank balance; and
    3. Default spending limit for each online, mail and telephone transaction is S$3,000, subject to the daily spending of S$5,000 stated in (b) above and your available bank balance.
  2. Can I change my spending limit for ACTIVE Card?

    Yes, please visit any POSB/ DBS Branch for assistance

  3. Why do I have to take necessary precautions to safeguard my ACTIVE Card?

    As your ACTIVE Card can be authorised for payment using signature, PIN, making online, mail or telephone purchases, it is important to safeguard your card to prevent unauthorised usage.

  4. What will happen if I lose my ACTIVE Card or it gets stolen?

    You will not be liable for unauthorised transactions on your Card if your Card is lost or stolen or if the PIN is disclosed without your authorisation if:

    1. You notify us of such loss, theft or unauthorised disclosure immediately
    2. You help us in the recovery of the unauthorised charges
    3. You furnish us with a police report
    4. Such loss, theft or unauthorised disclosure is not due to your negligence or default
  5. Are there any membership fees?

    No membership fee is needed for your ACTIVE Card.

Click POSB ACTIVE Card to apply.

Important Notes

  1. This ATM Card with the signature Debit Function can be used for PIN transactions locally and overseas at ATMs, NETS and AXS.
  2. The signature Debit function of this card allows you to make online, mail or phone purchases in addition to signing for local and overseas purchases against this card. Purchase amounts will be deducted from your account when either the signature Debit function or PIN is used. This card has an additional risk of unauthorized signature-based or online transactions if the card is lost or stolen or if the PIN is disclosed without your authorization. However, you can set the daily spending limit to S$0 for signature-based transactions. When this spending limit is S$0, your card will function as an ATM card only.
  3. The overseas cash withdrawal function for this card has been disabled. You can choose to enable it now or later as and when required. We strongly recommend that you turn off the overseas withdrawal option when you are in Singapore.
  4. If your card is lost, stolen or if the PIN has been compromised, please notify the bank immediately.
    1. Please make the necessary police report and avail the bank a copy
    2. If the loss, theft or PIN compromise was not due to your fault or contributory negligence, your maximum liability is capped at S$100 for unauthorized transactions before you notify us of the loss, theft or PIN compromise.
    3. You will not be liable for any fraudulent transactions carried out after you notify us.
    4. Once we establish that the loss or theft of your card or unauthorized disclosure of PIN was not due to your fault or negligence, we will refund the amounts deducted from your bank account for unauthorized transactions in excess of $100 within 14 working days from the time you submit all necessary information to the Bank.
  5. Before you use the card, please read the DBS Debit Card Agreement, the Terms and Conditions Governing Electronics Services and the Terms and Conditions Governing Accounts.