DBS iBanking FAQs - Getting Started

 

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DBS iBanking FAQs - Getting Started

1) I do not have an Internet Banking User ID, how can I obtain one?

You can obtain an Internet Banking User ID in any of the following ways:

  • Online registration for DBS Bank Internet Banking User ID.
  • Please follow the steps below:

    Step 1

    • Visit www.dbsbank.in
    • Click on 'DBS iBanking'
    • Then click on the option "New User Sign-up
    • On DBS iBanking - Online Application screen enter your ATM / Debit Card Number
      followed by APIN for Debit Card Number and Date of Birth for submission.
    • Then accept DBS Bank - Online Banking / iBanking - Terms & Conditions.
    • Enter your desired password.

      Following are some handy tips while setting passwords:

      • It should be between 6 - 12 characters long.
      • It should contain at least 1 letter(s) and 1 number(s).
      • It is case sensitive.
      • It cannot be similar to your user id.
      • Confirm your entered details.

    TIPS:
    1. Please ensure your email id and mobile number are duly update with DBS Bank.
    2. Please note your transaction reference number and user id generated online. Tip: Please do not share your user id and password with anyone.

  • Can I transact if I have iBanking login and password details with me?
  • No. Only customers with updated mobile number will have access to "Full Access Mode". These customers will receive One Time Password (OTP) on their registered mobile number with DBS Bank over sms. This will work as a second factor of authenication for customer apart from login and password. And hence makes DBS iBanking more secure and safe.

    For customers who have not updated their mobile number can access their iBanking with "Enquiry Mode".

  • What is Full Access Mode?
  • For customer safety, DBS bank has introduced one time password (OTP) as a 2nd factor of authentication for transacting on DBS Bank - iBanking. This service is only available to customers with updated mobile number with DBS Bank. This is valid for one time use only and expires immediately. This secures you from misuse of your account.
    With Full access Mode the customer can receive

    • Consolidated Account Summary
    • Detailed Account Statement
    • Funds Transfer:
      • To Own Account
      • To other DBS Bank Account
      • Any other Bank
    • Bill Payment:
      • Presentment Bills
      • Payment Bills
    • Create FD
    • Online Request:
      • Request Cheque Book
      • Stop Payment
      • Request a copy of statement
  • Downloading and filling a registration form for DBS Bank - IBanking.
  • You can download the registration form from the website, fill it and submit the duly signed form with your relationship manager along with the necessary documents.

    You are requested to take due care to fill the mandatory fields otherwise the request will not be accepted.

    Necessary documents:
    # Photocopy of your identity proof.

    All duly accepted forms will be processed and your user name and password will be sent to you within 7 working days.

    Click here to download registration form

2) I have forgotten / not received my User ID and Password, how can I obtain them?

Customer with debit card can follow these steps :
If you have forgotten your Internet Banking User ID or have not yet received it, please visit www.dbsbank.in and click on iBanking tab.
Click on Retrieve your Internet Banking User ID on login page.

  • Enter your ATM/Debit card, APIN for your ATM/Debit card and Date of Birth.
  • Confirm entered details
  • Note down or print the transaction reference number and user id for your future reference.

Customer without debit card can follow these steps:
Download form for re-printing of user id
Please fill form and submit the same with your relationship manager after duly signing the form along with necessary documents.

You are requested to take due care to fill the mandatory fields otherwise the request will not be accepted.

Necessary documents:
# Photocopy of your identity proof.

For any all duly accepted forms by bank will be processed and your user name and password will be sent to you within 7 working days.

3) How many passwords do I have for iBanking?

There are two passwords:
1st is customer self generated login password for DBS Bank - iBanking.
2nd is system generated password sent of customer registered mobile number while transaction.

Hence, there are two modes of login available with DBS Bank. Which are as follows:

  • Full Access Mode - Used for transacting online.
  • 1. Full Access Mode:

    For customer safety, DBS bank has introduced one time password (OTP) as a 2nd factor of authentication for transacting on DBS Bank - iBanking. This service is only available to customers with updated mobile number with DBS Bank. This is valid for one time use only and expires immediately. This secures you from misuse of your account.
    With Full access Mode the customer can receive:

    • Consolidated Account Summary
    • Detailed Account Statement
    • Funds Transfer:
      • To Own Account
      • To other DBS Bank Account
      • Any other Bank
    • Bill Payment:
      • Presentment Bills
      • Payment Bills
    • Create FD
    • Online Request:
      • Request Cheque Book
      • Stop Payment
      • Request a copy of statement
  • Enquiry Mode - For view only access to accounts.
  • 2. Enquiry Mode:
    As mentioned above, a DBS bank customer who has not yet updated their mobile number for their account will only be eligible to login to DBS Bank - iBanking with "Enquiry Mode".

    In enquiry mode, the customer can only view their Consolidated Account Summary. And can not avail any of above mentioned facilities.

4) Can I have only one User ID for all DBS Bank relationships?

Yes, all your DBS Bank Savings accounts, FD and Mutual Funds linked with your CIF can be viewed only in a single iBanking User ID.

5) What are the DBS Bank relationships that I can view/enable online?

Currently you can enable the following DBS Bank relationships online:

  • Savings Bank a/c
  • Fixed Deposits
  • Mutual Funds

6) What do I need to view/enable my various DBS Bank relationships on www.dbsbank.in?

To enable your DBS Bank relationships online, you need to have an DBS Bank Internet Banking User ID and Password.

7) How do I enable my DBS Bank relationships on www.dbsbank.in?

If you have only one Savings Bank Account, the User ID and password you get will enable you to view and transact on your bank account.

All your relationships under single CIF will get automatically updated against your user id.

8) I have got my Internet Banking User ID and Password; tell me what do I do?

Visit www.dbsbank.in and click on DBS iBanking tab. You can login with your Internet Banking User ID and Password.

For first time users who have received user name and password through Pin Mailer, you will be asked to change your user name / password of your choice.

If you have been successful in changing your user name and password, remember to login with the changed username and password.

You will land on Consolidate One View Screen which displays all your linked relationships with the user id.

It specifies your identity and informs you of the last time you logged on to the site as well.

You also get to see the mails that you may have received from DBS Bank and other alerts as specified by you.

On this page there is an overview of all the relationships that you have linked your Internet Banking User ID with. It can be a Savings Bank Account(s), Term Deposit or Mutual Funds.

The bottom navigational bar displays Account, Transfers, Deposits and Service. You can click on any one to access and use the relevant services.

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DBS iBanking

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